Frequently Asked Questions

To book a match, you only need a user account. You can create one by clicking on the "Register button at the top right.

We recommend watching the stream via your PC or laptop. If you want to watch the stream via your TV set, you can connect it to your PC/laptop via HDMI cable.

We strongly advise you not to use the browsers that are built into most smart TVs. These are usually not up to date and therefore make it very difficult to reproduce errors. For this reason we cannot offer any support for these browsers.

Click on the "Register" button at the top right. Here you have the possibility to enter your e-mail address and a password. Alternatively, you can also conveniently register via your Facebook or Google account. register.

If you have chosen to register via your Facebook or Google account, you will have to log in via this account in future. also log in via this account!

To do this, click on the symbol at the top right next to the language selection and then select the item "Your account".

To change the email address, click on the button "Change email". Then enter the new email address in the field "New Email" field and your current password in the "Password" field. Now you can change your email address by click on the "Change email" button again to confirm the change.

To do this, click on the symbol at the top right next to the language selection and then select the item "Your account".

To change the password, click on the button "Change password". Now enter your old password in the Password" field and the desired new password in the "New Password" field. Then repeat the Confirm the whole thing again with the "Change password" button and your new password is saved.

To do this, click on the symbol at the top right next to the language selection and then select the item "Your account". Select then select "Season ticket" on the left-hand side. In the "Activation code" field, enter the code you received from your club and confirm with the button "Activate season ticket".

On the homepage you will find an overview of the current and upcoming matches. Click on the desired game. Here you now have the option to buy a Single Ticket. If you have a season ticket, you can also activate the activate the code here. If you have received a one-time code, you can also activate it here. activate it.

We currently offer instant bank transfer, PayPal and credit card as payment options.

You can find the prices here https://valcome.tv/tickets/ahl

Every team has different requirements in terms of technology, helpers and know-how. We are actively working to bring all teams to the same level of quality.

If your device is connected to the Internet via WLAN, please check whether someone else in the network is receiving large amounts of data. is receiving larger amounts of data.

Test your internet speed. For this we recommend https://www.speedtest.net/ For smooth playback in HD, you should have a constant download rate of you should have a constant download rate of 6 - 8 Mbps.

When paying via Sofortüberweisung, there may be delays in the payment confirmation. Please wait 5-10 minutes and then check again whether your ticket is active. If it is still not still not active, please contact our support and do not buy a second ticket!

Please check in the top right corner of the screen whether you are logged in.

Please log in again and check your Internet connection. If you are streaming with your Smart browser, connect your TV set to your PC/laptop via HDMI cable. Of the browsers that are built into most popular Smart TVs, we strongly advise you not to use them! These are These are usually not up to date and therefore make it very difficult to reproduce errors. For this reason we cannot offer any support for these browsers.